Madrasati Password Recovery 2026: How to Reset Your Password

If you cannot log in to Madrasati, you are not alone. A forgotten password is one of the most common problems on Saudi Arabia’s Madrasati platform. The good news: there are three established ways to get back in.

This Madrasati password recovery guide explains each option, shows how recovery differs for students, teachers, and parents, and fixes the most common problems. New to the platform? Start with our Madrasati platform overview.

1. Login-page recovery. Student and teacher accounts are Microsoft accounts, so use the “forgot password” option on the Madrasati sign-in page to verify your identity and set a new password.
2. Tawakkalna retrieval. A parent opens the Tawakkalna app, goes to education services, and requests the student’s Madrasati account data. The credentials arrive by SMS.
3. Contact your school or official support. The Ministry of Education advises students with login problems to contact their school first. You can also call 920033988 or 19996.

What Madrasati Password Recovery Means

“Password recovery” works differently on Madrasati than on a typical website, because not everyone logs in the same way. Student and teacher accounts are Microsoft 365 accounts. Parent accounts are different — they use Noor or Nafath, not a Microsoft password.

This table shows who uses what:

This matters because a recovery method that works for a student may not apply to a parent. A parent cannot reset a Microsoft password they do not have, and a parent’s own Noor login cannot recover a student’s account — the student’s data must be retrieved separately (for example, through Tawakkalna, described below).

Option 1: Recover Your Password From the Login Page

For students and teachers, the login-page recovery option is usually the fastest route, because these accounts are Microsoft accounts.

According to several Arabic how-to guides, the commonly reported steps are:

1. Go to the official Madrasati login page at schools.madrasati.sa.
2. Choose the sign-in option for staff and students (wording may vary — look for the Microsoft-account login, not the parent login).
3. Enter your username, then look for a “forgot password” link or option on the sign-in screen.
4. Enter your username again when asked, and complete any verification step shown (wording may vary).
5. Choose how to verify your identity — commonly the registered mobile number or email address.
6. Enter the verification code you receive.
7. Set a new password and save it.

A few important cautions:

• These steps come from third-party guides, not an official manual. The Ministry has not published a detailed public walkthrough of every screen, so treat them as commonly reported options rather than confirmed official instructions.
• Verification goes to the registered contact. If your mobile number or email is out of date, the code will not reach you. Skip to Option 3 and contact your school.
• Microsoft recovery also works directly. Because these are Microsoft accounts, Microsoft’s own account recovery page (myaccount.microsoft.com) is another official route to the same accounts.

Option 2: Retrieve the Account Through Tawakkalna

The Tawakkalna route is one of the most reliably reported recovery methods for student accounts, and the one many guides recommend first when the username itself is lost.

1. The parent opens the Tawakkalna app and signs in to their own account.
2. Open the app’s Services section.
3. Look for education services (wording may vary).
4. Choose the option for Madrasati platform data (wording may vary).
5. Select the student whose account you need.
6. Confirm or send the request (wording may vary).
7. The student’s Madrasati username and password arrive by SMS.

This recovers both the username and the password. Some guides mention a reset option inside this flow, but that part is not verified for 2026.

Once you receive the SMS, follow the Ministry’s guidance:

• Type the password in English. Arabic keyboard input will not match.
• Respect uppercase and lowercase letters exactly. Passwords are case-sensitive.
• Copy and paste the password from the SMS instead of typing it by hand. This avoids mistakes with similar-looking characters and hidden spaces.

Option 3: Contact Your School or Official Support

If the self-service options do not work — the code never arrives, or you no longer have the registered mobile number — the Ministry’s guidance is clear: contact your school first.

Schools manage student and staff accounts and can often reset the account or correct outdated contact details (such as an old mobile number in the Noor system).

If the school cannot resolve it, use the official Ministry channels:

• Ministry of Education support: 920033988 (from the Ministry’s official back-to-school materials)
• Unified contact center: 19996

See our Madrasati technical support guide for more contact options.

Have the following ready when you call or visit:

• The student’s full name and ID/Iqama number
• The school name
• A description of the problem (for example: “verification code never arrives” or “password stopped working after reset”)

How Recovery Differs: Students vs Teachers vs Parents

Students. Student accounts are Microsoft accounts. Main routes: login-page recovery (Option 1), Tawakkalna retrieval through a parent (Option 2), and the school (Option 3).

Teachers and staff. Also Microsoft accounts, so Option 1 applies. Teachers usually recover accounts through school administration or Ministry support rather than a parent’s Tawakkalna account.

Parents. Parents do not use a Microsoft password. They sign in through Noor or Nafath, so recovery happens through the Noor/Nafath system — not the Microsoft recovery page. The exact Noor reset flow is not verified in current official documentation, so locked-out parents should contact the school or the support numbers above rather than following unverified third-party steps.

Common Madrasati Password Recovery Problems and Fixes

One more tip before important school days: confirm you can log in before you need to. If an online test is coming up, check access early — see our Madrasati exam guide — so a password problem does not cost you exam time.

Warning: “Madrasati Plus” Is Not the Ministry of Education

You may come across a service called “Madrasati Plus.” Be aware: this is not the Ministry of Education and not an official service. It is a commercial third-party system.

The real Madrasati platform is free. Never pay anyone to recover a Madrasati password. Warning signs of a scam:

• Requests for payment to “recover” or “activate” your account
• Asking for your password, ID number, or verification codes through unofficial websites or chat messages
• Websites that look like Madrasati but use a different address than the official schools.madrasati.sa

Only use the official login page, the official Tawakkalna app, your school, and the official support numbers (920033988 and 19996) for account recovery.

Frequently Asked Questions

I forgot my username as well as my password. What should I do?

Use the Tawakkalna retrieval method (Option 2). A parent can request the student’s Madrasati data through the Tawakkalna app, and the SMS that arrives contains both the username and the password. If that is not possible, your school can look up the account.

The verification code never arrived. What now?

Check that the mobile number on the account is correct and can receive SMS. If the number is old or was never registered, the code has nowhere to go — only your school can update the registered contact details. Contact the school first, then try recovery again.

Do parents recover their password the same way?

No. Parents log in through Noor or Nafath, not a Microsoft account, so the Microsoft forgot-password flow does not apply. Locked-out parents should recover access through the Noor/Nafath system or contact the school and the official support numbers.

Can I recover my password without access to the registered mobile number?

Self-service recovery generally requires the registered mobile number or email, because that is how your identity is verified. Without access to either, the practical route is your school, which can verify you in person and update the account.

I reset my password, but the new one does not work. Why?

The most common causes are typing the password with an Arabic keyboard, mismatched uppercase and lowercase letters, or an extra space copied from the SMS. Switch to English input, respect the exact case, and copy-paste the password directly from the message.

Who should I call if nothing works?

Contact your school first — the Ministry’s own guidance for students with login problems. If the school cannot help, call the Ministry of Education at 920033988 or the unified contact center at 19996. More options are in our Madrasati technical support guide.

Does changing my Madrasati password change anything else?

For students and teachers, the Madrasati login is a Microsoft account, so the new password applies to that Microsoft account. Keep it safe — you will use it every time you sign in, for example when checking Madrasati homework.

Conclusion

Madrasati password recovery comes down to three options: login-page recovery for Microsoft-based student and teacher accounts, Tawakkalna retrieval through a parent, and help from your school or the Ministry’s official lines (920033988 and 19996). The most common failures — missing SMS codes, keyboard and case mistakes, and the wrong login portal — are all fixable once you know what to check.

Start with the option that fits your account type, type passwords carefully, and contact your school early if self-service recovery fails. And remember: the real Madrasati service is free — never pay anyone who offers to recover your account.