Madrasati Technical Support 2026: Number, Tickets & Help

Madrasati Technical Support helps students, parents, teachers, and school principals solve technical problems with the Madrasati platform.

The official Madrasati technical support number is 19996. Users can also submit a support ticket through Madrasati and check the status of an existing ticket online. This guide explains the Madrasati support number, how to submit a ticket, how to check ticket status, response times, and common solutions.

What Is Madrasati Technical Support?

Madrasati Technical Support is a service for users who face technical problems while using the Madrasati platform.

It can help users report problems and follow up with the support team.

The current Madrasati support service is available for:

Students
Parents or guardians
Teachers
School principals

You can contact support when you have problems with platform services, account access, or other technical issues.

What Is the Madrasati Technical Support Number?

The official Madrasati technical support number is 19996.

You can call this number when you need help with a Madrasati technical problem. The Saudi Ministry of Education also directs users to 19996 when they face technical problems with Madrasati services.

Support Method	Details
Phone	19996
Support ticket	Available through Madrasati
Ticket inquiry	Available through Madrasati
Madrasati Platform	USC@MOE.GOV.SA
Service fee	Free

When Should You Call 19996?

Call 19996 when:

You cannot solve a technical problem yourself.
You cannot access an important Madrasati service.
You need assistance with a technical issue.
You need help with the support process.
An online request is not working properly.

How to Contact Madrasati Technical Support

There are several ways to get technical support.

1. Call Madrasati Support at 19996

The simplest method is to call 19996.

Explain your problem clearly to the support representative.

Before calling, prepare:

Your user type
The Madrasati service you are using
A short description of the problem
Any error message
The device you are using
Your support ticket number, if you already created one

Do not share your password or verification codes with anyone.

2. Submit a Technical Support Ticket

You can submit a technical support ticket directly through Madrasati.

The current official process is:

Log in to the Madrasati platform.
Select Technical Support.
Select Create Ticket.
Enter your beneficiary ID number.
Enter the required information.
Describe your problem clearly.
Attach the necessary information if requested.
Click Send.
Keep the ticket details for follow-up.

What Should You Write in a Madrasati Support Ticket?

Write your problem in a simple and specific way.

For example:

I cannot open my assignments in Madrasati. The page loads but the assignments do not appear. I tried another browser, but the problem continues.

A useful support ticket should include:

Your user type
The affected Madrasati service
The exact problem
When the problem started
Device type
Browser or app used
Error message
Screenshot, if useful
Previous ticket number, if applicable

How to Check Madrasati Support Ticket Status

Madrasati provides a Ticket Inquiry service.

It allows users to view their support tickets, check their status, view ticket details, and follow updates.

Steps to Check Your Ticket

Log in to Madrasati.
Open Technical Support.
Select Ticket Inquiry.
Find your support ticket.
Review its status and details.
Follow any available updates.

How Long Does Madrasati Technical Support Take?

The response time can depend on the type of request.

The current Madrasati support-ticket service lists these service periods:

Request Type	Official Service Period
Inquiry or complaint	1 business day
Technical issue	2–10 business days
Ticket inquiry	Immediate
Support email	Listed separately by the support service

Older Ministry of Education service pages also mention responses within 72 working hours for certain technical-support services. Therefore, the exact response time can depend on the service and support channel.

What Problems Can Madrasati Technical Support Help With?

Technical support can be useful when you have problems with Madrasati services.

Common examples include:

1. Madrasati Login Problems

You may need support if:

You cannot sign in.
Your account information does not work.
The login page does not respond.
You receive an unexpected error.

For basic login problems, first check your username, password, internet connection, and browser.

2. Madrasati Is Not Opening

Sometimes Madrasati may not load correctly.

Before contacting support, try:

Check your internet connection.
Refresh the page.
Open Madrasati in another browser.
Clear browser cache.
Update your browser.
Restart your device.
Try again later if the service appears temporarily unavailable.

3. Assignments Are Not Showing

If assignments are missing, check:

Your account type.
Your selected course.
Your internet connection.
Whether the teacher has published the assignment.
Whether the problem occurs on another device.

4. Problems With Tests

If a test does not open or submit correctly, first check your internet connection.

Avoid refreshing repeatedly while submitting an important test.

Take a screenshot of the error if possible.

You can then include the screenshot when creating a support ticket.

5. Schedule Problems

If your class schedule does not appear correctly, check that you are using the correct account.

If the problem continues, report it through Madrasati technical support.

6. Madrasati App Problems

If the Madrasati app is not working correctly:

Update the app.
Restart your phone.
Check your internet connection.
Clear the app cache if your device allows it.
Sign in again.
Try the web version.

Madrasati Technical Support for Students

Students can use technical support when they experience problems with Madrasati services.

For example, a student may need help if:

Madrasati does not open.
The student cannot log in.
Assignments are missing.
Tests do not work.
The schedule is not visible.
A learning service gives an error.

Madrasati Technical Support for Teachers

Teachers can also submit technical support requests.

A teacher may need help with:

Login problems
Classes
Assignments
Lesson preparation
Courses
Resources
Other Madrasati technical services

Madrasati Technical Support for Parents

Parents or guardians can also use Madrasati support services.

Support may be useful when a parent has problems accessing Madrasati or using an available service.

The current ticket service lists Guardian as one of its supported user types.

What to Do Before Contacting Technical Support

You can solve some common problems without creating a ticket.

Try these steps first.

Check Your Internet

Make sure your internet connection is stable.

Try another website to confirm that the connection works.

Try Another Browser

If Madrasati does not work in Chrome, try another updated browser.

Clear Browser Cache

Old cached files can sometimes cause website problems.

Clear the cache and open Madrasati again.

Restart Your Device

Restart your computer or phone.

Then try accessing Madrasati again.

Try Another Device

If possible, open Madrasati on another device.

This can help determine whether the problem is related to your device.

Update the App

If you use the Madrasati mobile app, check whether an update is available.

Should I Call 19996 or Create a Support Ticket?

Both options can be useful.

Situation	Recommended Action
You need immediate assistance	Call 19996
You need to report a technical problem	Create a ticket
You want to track an existing request	Ticket Inquiry
You need to provide detailed information	Create a ticket
You have an error screenshot	Add it to your ticket
You cannot use the online service	Call 19996

Information to Prepare Before Contacting Support

Prepare the following information:

Student, teacher, guardian, or principal account type
Madrasati service name
Description of the problem
Date and approximate time
Device type
Browser or app name
Error message
Screenshot of the problem
Existing ticket number

Important Privacy Tip

Never share your:

Password
One-time verification code
Banking information
Private security information

Madrasati Technical Support Email

The current Madrasati support service pages list the email:

The email is listed alongside the 19996 phone number on the official Madrasati service pages.

Use the email when you need to communicate details about your issue through the listed support channel.

Is Madrasati Technical Support Free?

Yes.

The Ministry of Education’s technical support service is listed as a free government service.

You should not pay someone simply to submit a normal Madrasati support request.

Frequently Asked Questions

What is the Madrasati Technical Support number?

The official Madrasati technical support number is 19996. The Ministry of Education lists this number for users who need technical assistance.

How do I contact Madrasati technical support?

You can call 19996 or submit a technical support ticket through Madrasati.

How do I create a Madrasati support ticket?

Log in to Madrasati, select Technical Support, choose Create Ticket, enter the required information, and send the request.

How do I check my Madrasati ticket?

Log in to Madrasati, open Technical Support, and select Ticket Inquiry. You can view the ticket status and details.

How long does a Madrasati technical issue take?

The current Madrasati service page lists 2 to 10 business days for technical issues. Inquiry or complaint requests are listed at one business day.

Can students contact Madrasati technical support?

Yes. Students are included among the users of the current technical support ticket service.

Can teachers contact Madrasati technical support?

Yes. Teachers can use the technical support service to report technical problems.

Can parents use Madrasati technical support?

Yes. Guardians are included among the supported users for the current support-ticket service.

What email does Madrasati technical support use?

The current Madrasati service pages list USC@MOE.GOV.SA as the support email.

Is Madrasati technical support free?

Yes. The Ministry of Education lists the technical support service as free.